Technical Support

General

• Cannot log in to the website or Website Disconnects
• Creating DirectX Diagnostic (DxDiag) Reports
• How to perform a clean boot
• How to take a screenshot in Windows
• Video Issues
• When are the servers taken down for maintenance?

See all 7 articles

Crash / Disconnection

• Getting a Process List
• Issues running games with Bitdefender
• Release/Renew IP and Flush DNS

Download and Installation

• I'm receiving an installation error when downloading the game.
• Where can I download Vindictus?

In-Game Error Message

• I'm Receiving a "Game Will Close in 10 Seconds" Error Message

Lag / System Performance Issues

• Better a wired than a wireless connection
• Troubleshooting using MS Config
• What are the System Requirements for Vindictus?

Log In / Game Launch

• Are VPN or Proxy connections allowed in Vindictus?
• I launched Vindictus but nothing seems to be happening?
• Steam - Error when launching or updating game through Steam
• What does the system message "Please try again after logging in through the website" mean?
• What does the system message "You are attempting to access from outside of our service area" mean?
• What does the system message "You have attempted to log in from a suspicious IP address" mean?

Nexon Launcher Issues

• I cannot login to the Nexon Launcher, I only see a blank box.
• My anti-virus is detecting the Nexon Launcher. What do I do?
• Nexon Launcher: Blank Screen Issue
• What is the Nexon Launcher?
• Where can I find the Nexon Launcher?

NGS Issues

• Obtaining and Submitting Vindictus BlackCipher Logs to Nexon Player Support